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FAQs - Frequently Asked Questions

What is Medical Tourism?
Medical tourism with Med Journeys can be best described as the combination of travel to a foreign country to receive affordable medical care while, if time permits, taking advantage of local tourism opportunities. These medical procedures include: Hips, Knees, Shoulders, Foot, Spine, Bariatric, Heart, Cosmetic, Dental, IVF and many others.

At its best, this translates into those who choose medical tourism being able to utilize the services of some of the top surgeons in the world at high-end Medical facilities, and all the while enjoying exotic locales and four-star accommodations. Patients can put the money they are saving on the procedure into turning their and their companion’s journey into a magnificent, world-class retreat. Return to top >

Is Medical Tourism safe?
The concept of traveling to a foreign country to receive medical treatment may appear daunting, but when the journey is arranged through a respected, knowledgeable and trustworthy agency with established relationships with the most respected medical facilities in the world, it is as safe as seeking treatment in the United States.

The Med Journeys staff has countless years of combined service experience, coupled with tremendous knowledge of both the medical and travel professions. Through our network of dedicated Operations Managers, Case Managers, Host Country Managers and top medical staff, we can guarantee that all of our clients are comfortable, confident and educated about the process before, and during, their travels abroad.

All of our procedures are performed by highly-qualified surgeons at some of the most advanced medical centers on the planet. Prior to incorporating each hospital and hotel into our elite network of affiliates, we personally visited and inspected each location in order to ensure that it met with our high standards and quality assurance tests. Return to top >

Are the physicians and hospitals of good quality?
All of our procedures are performed by highly-qualified, pre-screened, English-speaking surgeons with excellent bedside manners. Most of them have been schooled, trained, or practiced in North America or Europe and many are world renowned. All our physicians have been screened and interviewed by the Med Journeys medical team.

Prior to incorporating each hospital and hotel into our elite network of affiliates, our Medical team personally visited and inspected each location in order to ensure that it met with our high standards and quality assurance tests. Our International Hospitals must be certified by the Joint Commission International (JCI) or by International Standards Organization(ISO) and most of them are in par with any North American Hospital. Return to top >

Do your hospitals have the latest equipment ?
Our affiliate hospitals are equipped with the latest state-of-the art facilities and the most recent equipment. Robotic surgery for example was initiated in India about five years ago and it has just recently been introduced in North America. Similarly most of the hospitals maintain the latest equipment, including the 64 slide CT Scan. The infection rate at our hospitals is also less than many hospitals in North America. We invite you to read more to familiarize yourself with these excellent Medical facilities.
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How do I know that the quality of care is excellent?
Our services aren’t just about savings and VIP treatment. It is important to understand that low prices do not affect the quality of care available through our select partners. All our affiliate hospitals are state-of-the-art medical facilities. Prior to incorporating each hospital and hotel into our elite network of affiliates, our Medical team personally visited and inspected each location in order to ensure that it met with our high standards and quality assurance tests. Our International Hospitals must be certified by the Joint Commission International ( JCI) or by International Standards Organization( ISO) and most of them are in par with any North American Hospital outside the United States have designed customized programs for medical tourists.

All of our procedures are performed by highly-qualified, pre-screened, English speaking physicians with excellent bedside manners. Most of them have been schooled, trained, or have practiced in North America or Europe and many are world renowned.

Before finalizing your package or confirming your surgery, we will gladly facilitate a conference call between you, your physician abroad, and the Med Journeys team. Our goal is to make sure that you are comfortable and confident about your surgeon and the Medical facility prior to your departure.

Every hospital and physician in our network stands out as a leader in its field, and we work closely with them to ensure that from arrival to departure our client’s expectations are exceeded. We tailor each client’s journey to meet his or her specific needs.

From start to finish you will be treated with customized, personal care by the well-educated and dedicated Med Journeys staff and our network of preferred partners. It is our goal to not only meet, but always exceed each client’s expectations. Our testimonials and client satisfaction are a testament to our service and high quality of care. Please read more to get a better understanding on what our clients had to say about their Med Journeys experience. Return to top >

Why choose Med Journeys?
The concept of traveling to a foreign country to receive medical treatment may appear daunting, but when the journey is arranged through Med Journeys a respected, knowledgeable and trustworthy organization with established relationships with the most respected medical facilities in the world, it is as safe as seeking treatment in the United States.

The Med Journey’s staff has over 100 years of combined service experience, coupled with tremendous knowledge of both the medical and travel professions. Through our network of dedicated Operations Managers, Case Managers, Host Country Managers and top medical staff, we can guarantee that you are comfortable, confident, and educated about the process before, and during, their travels abroad.
Med Journeys has earned a reputation of offering the finest services and enjoys the highest client satisfaction rate in the industry. Our mission is to ensure that you have a successful procedure and at the same time have a very comfortable, carefree, and interesting trip abroad.

We offer fixed and guaranteed, “All-Inclusive“ packages that include just about everything: three meals per day, our VIP “Premium” service, tours, private transportation and much more. We will assist you with your passports, visas, airlines bookings, wheelchairs, and countless other combined services that ensure you have a carefree Med Journey abroad.

Based on our total-industry knowledge, we provide you with an accommodating solution for all of their medical- and travel-related components. By taking advantage of our expertise and experience, you are guaranteed safety, and comfort while traveling abroad for surgery. To do it without the services provided by a respected medical tourism agency can mean sacrificing quality and peace of mind.

Med Journeys is committed to making sure that each medical journey runs safely and smoothly from start to finish. Our Case Managers and Host Country Managers are committed to making each medical tourism package custom, functional and relaxing. We offer unparalleled access to an elite network of hand-picked, certified hospitals, hotels and tourism options—all coupled with the superb, personalized medical treatment that you and your companion need and deserve. Return to top >

What kind of cost savings does Med Journeys offer?
We believe that improving your health and well-being shouldn’t be financially devastating. In addition to the added safety, security and comfort we offer our clients, our relationships with the hospitals and hotels abroad can often mean increased savings above and beyond the price a foreign hospital might charge a person going directly to the hotel without our services. Favorable exchange rates also mean that the finest hotels in the world are available to our clients at a fraction of the rates of comparable hotels in the U.S. and Western Europe. Return to top >

What services are included in my package price?
Med Journeys has earned an enviable reputation of offering the finest and most complete “All-Inclusive” packages in the industry. One price includes everything except, of course, your shopping money! Through our Network of Host Country Managers ( HCM’s) your “All-Inclusive” package will include: Passport and Visa assistance where applicable; Round trip airfares; All medical expenses including: surgery, anesthesia, pre & post op treatment, nurses, doctors, X-rays, medicine, etc.; Deluxe hospital stay with companion; Deluxe accommodations during recuperation: Three meals a day throughout your trip: Private car transportation with driver & Host Manager to accompany you; Your own mobile number for use abroad; city tours; Optional excursions, and our “ VIP Premium” service where a concierge is there to assist you 24 hours a day.

Hundreds of our very satisfied clients can attest to the quality and value of our “All inclusive” custom made packages. Contact information for many of these clients is available upon request. Our proposal will spell out and outline in detail many other features and services that are included in our programs! Return to top >

Can I take a companion?
Traveling is always more enjoyable when you have company. Med Journeys recognizes that and encourages you to have your spouse, relative, or loved one to accompany you on your Med Journey abroad. Your companion(s) can remain with you throughout treatment and recuperation.

Upon your arrival abroad, if you have the strength and stamina, we encourage you and your companion to take in the local sights and suggest that you plan your activities prior to surgery or extend your stay after the prescribe recovery period.

Our packages are already custom tailored to accommodate your companion at very reasonable prices. We have already negotiated with our affiliate hospitals, hotels, and transportation companies for your companion to stay at these facilities on a complimentary basis. Since our packages are “All-Inclusive” your companions are just charged for their meals and of course the airfare.

Your companion will never be alone, or bored during your surgery and stay in the ICU. Our Host Country Managers will look after them and, if they so desire, accompany them on shopping and sightseeing excursions. Return to top >

Is it really affordable?
It may seem that once you factor in the cost of airfare for you and your companion, accommodations, meals, and other travel-related expenses, not to mention the cost of the procedure itself, the cost savings might be negligible. This is a misconception. In many cases, even when patients fly halfway around the world even with their companions, and stay at top hotels, they are still saving of huge sums of money as compared to having received care in North America and recover at home.

Medical tourism is more affordable for many reasons. Many times a favorable currency exchange rate means significant savings for those with U.S. dollars. In most cases, the costs are lower simply because the countries where medical tourism is popular offer healthcare without all of the unnecessary costs that have become a sad reality of the U.S. healthcare system.

You will receive the benefit of quality treatment without the costly burden of additional fees. Medical tourism essentially eliminates the cost of expensive medical malpractice insurance, administrative fees associated with analyzing claims, increased surcharges and similar fees charged to each patient within the U.S. healthcare system daily. Return to top >

How does Med Journeys stay in touch with clients?
With regional offices in New York, New Jersey, Toronto, London and New Delhi, We are always within two hours of the local time zone and are accessible for client inquiries by phone (toll-free, toll) and email. As a result, we avoid any frustrating “response time” burden from emailing unknown organizations in foreign countries within multiple time zones and simplify communication with our clients.

While abroad our Host Country Manager who will meet you at the airport will give you a mobile phone immediately so you could call your loved ones upon arrival and during your entire stay abroad. In addition we ensure that your hospital and hotel rooms have internet connections enabling you and your companion to keep in touch with the world.
Med Journeys hospital affiliates send us daily reports on your progress while at the hospital and at the Guest House or hotel. Your loved ones back home could also get these reports. Return to top >

Can I expect a high quality of care?
Our services aren’t just about savings. It is important to understand that low prices do not affect the quality of care available through our select partners. Many of the most state-of-the-art medical facilities outside the United States have designed customized programs for medical tourists. Every hospital in our network stands out as a leader in its field, and we work closely with them to ensure that from arrival to departure, our client’s expectations are exceeded. We tailor each client’s journey to meet his or her specific needs.

From start to finish you will be treated with customized, personal care by the well-educated and dedicated Med Journeys staff and our network of preferred partners. It is our goal to not only meet, but always exceed each client’s expectations. Return to top >

What if my local doctor is against Medical Tourism?
The U.S. and Canada are not the only countries in the world that offer high-quality health care. Encourage your doctor to do the research. He or she will likely discover that hospitals utilized by Med Journeys are among the best in the world and are better equipped and better staffed than many local hospitals. Have your doctor contact the Med Journeys Team. Better yet, let us arrange for a conference call between you, your physician abroad, your doctor here, and the Med Journeys Team. Return to top >

What happens if something goes wrong?
Hundreds of our satisfied clients will attest to the fact that the key value of our service is our support while you are abroad. Med Journeys has their own offices in several countries. Our Host Country Managers are trained to handle any emergency. When you book through Med Journeys you are in the safest hands in the industry. You will not only receive stellar customer support and service while you are at home, but a caring, experienced, and hospitable person once you are abroad. We call it our “Premium Concierge” service. Our Host Country Managers are available 24 hours a day if necessary.

Your Med Journeys Team in the US and abroad does all possible to ensure that something does NOT go wrong. However, in the unlikely event that you are injured or experience complications during surgery, Med Journeys’ experienced Staff in the US and abroad will ensure that you are comfortable throughout and will immediately get in touch with the appropriate medical professionals to assist you. Our Case Managers will confirm the medical care and accommodations, contact your loved ones, and remain with you and your companion throughout your stay abroad. You and your companions will never feel alone. Med Journeys is always with you at all times. Return to top >

What is your "Money Back Guarantee" and "No Deposit" Policy?
In the unlikely event your plans change and you decide not to proceed with your medical journey abroad we will provide you with a full refund. While we constantly strive for success, and are determined to ensure a rewarding outcome for a safe and comfortable journey abroad we recognize that you require flexibility. Our "Money-Back Guarantee" gives you that flexibility we believe you need. We completely understand and appreciate the fact that this will be a major decision in your life, which is why we have instituted this "Money Back Guarantee".

We are one of the only Company's in the medical tourism industry to institute a "No Deposit" Policy. The "No Deposit" Policy is geared to provide you with total commitment on our part during the preliminary Med Journey process without any financial hassles. You are not required to remit payment of any sort until you have had a conference call with your physician abroad and are entirely comfortable and confident about your Med Journey. Return to top

Step-by-step, how does the process work?
After you visit MedJourneys.com and have decided on your procedure(s), here is a simplified breakdown to guide you through the medical tourism process:

1. Call us at 888-633-5769 or contact Med Journeys via the online registration form.
2. A Case Manager (CM) will call you within 24 hours.
3. You will receive a detailed proposal information from your personal CM (including a price quotation).
4. Discuss all details with your CM during your follow-up call.
5. Complete your personal medical questionnaire which will be sent to your surgeon abroad. If necessary may require X-rays or MRI’s. This information is kept confidential and viewed by the Medical Team only.
6. A conference call will be arranged between you, your physician abroad, your doctor here & The Med Journeys team.
7. Finalize your procedures and trip itinerary (including all required medical documents).
8. Depart for your chosen destination/hospital.
9. Greeted by your HCM at the airport. You are given your own mobile phone for use abroad.
10. Meet your doctor for the initial consultation. For major surgery it is suggested that you arrive at your destination two days prior for pre-op tests.
11. Undergo your procedure.
12. Recuperate and relax in Deluxe surroundings.
13. Tour your beautiful destination.
14. Travel home.
15. Your CM will call to follow-up and hear all about your wonderful Med Journeys experience.
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What kind of accommodations does Med Journeys offer?
As an individual, it would be difficult to investigate not only the medical facilities in a foreign country, but also to find suitable accommodations. We have personally approved each and every hotel and Guest House that is included in any of our medical tourism packages. Prior to incorporating each hotel into our network, we have personally visited and inspected each location in order to ensure that it met with our high standards and quality assurance. The result is a cluster of hotels that are amongst the finest, most respected in the world--each with luxurious, award-winning service that is only the highest caliber.

The Med Journeys team works with each you to plan tourist activities, suggest restaurants, sights and to make sure that the recuperation period is restful, rejuvenating and restorative. Most procedures require minimal physical exertion during the recovery period, so we strive to recommend activities that allow you to enjoy the vacation destination without putting yourself at risk. Return to top >

How does Med Journeys create a package tailored to each client's needs?
Every client’s needs are different. Our Case Managers work closely with each client to find out what they would like to get out of their experience and to ensure that their needs are met. Many popular procedures are available at hospitals in most of the countries we work with, while some more specialized procedures might limit the client’s choice to only a few countries. Med Journeys works to make sure that our clients receive the best care possible, in a destination that they are interested in spending their recovery time exploring. Return to top >

What if I can’t find the procedure I’m interested in on your website?
We offer an extremely wide range of procedures. If you cannot find what you are looking for, please contact us and we will gladly assist you in proving all the information pertaining to your requested procedure. The countries and hospitals within the Med Journeys network provides a wide-array of medical procedures, therefore it is very uncommon that we do not offer the procedure you are looking for. Return to top >

What about follow-up care after I return from my trip?
At Med Journeys our goal is to ensure that your trip is runs smoothly before, during and after your journey abroad. Once you return home, we are still at your service and will gladly do our best to make sure that your needs have been met at all times. Return to top >

What is your privacy policy?
We maintain very high standards pertaining to confidentialities regarding transfer of sensitive materials at all times. Your information is secure at all times and our internal flow of confidential medical documents (X-Rays, MRI’s, etc.) are in accordance with HIPPA regulations. Return to top >

Is Medical Tourism right for me?
The choice to take advantage of the services of a professional medical tourism facilitator like Med Journeys is a truly personal one. We encourage you to contact us at any time in order to help you create a journey that will be positive, relaxing, beneficial and restorative. Please fill out our online inquiry form and a Case Manager will contact you within 24 hours. You can also contact us anytime at 888-MED-JRNY (888-633-5769) or 212-931-0557 for immediate assistance with a Case Manager. Return to top >